Return and Refund Policy

Business Name: Ismaah

Legal Entity: Oud Jannah Official

Company Registration Number: 16486737

Business Address: 91 Sunnyside Road, Epping, Essex, CM16 4JN

Email: oudjannahofficial@gmail.com

Phone: 07983925063

Effective Date: 2nd August 2025

1. Returns

We want you to be fully satisfied with your purchase from Ismaah. If for any reason you are not happy, you may request a return within 14 days of receiving your item.

To be eligible for a return:

– The item must be unused and in the same condition that you received it.
– The item must be in its original packaging.
– Proof of purchase must be provided.

2. Non-Returnable Items

Due to hygiene reasons, we do not accept returns on items that have been opened or used, including perfume bottles with broken seals.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days to your original method of payment.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at oudjannahofficial@gmail.com.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
Email: oudjannahofficial@gmail.com
Phone: 07983925063
Address: 91 Sunnyside Road, Epping, Essex, CM16 4JN